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This e.learning gives an insight into the subject of customer feedback in internal auditing. It deals with the requirements of the Institute for Internal Auditing (IIA) standards and deals with the different types in the form of interviews and questionnaires. In addition, the course addresses possible questionnaire criteria and possible focus topics at project and stakeholder level. Specifically, you can expect:
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Why collect customer feedback?
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Requirements by the IPPF standards
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Customer satisfaction as part of the quality assurance and improvement program
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questionnaire criteria
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Focus topics for project and stakeholder feedback
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Examples of feedback questionnaires
The e.learning is aimed at heads of audit, audit managers and quality officers of an internal audit. But it can also be used to refresh existing knowledge.
This e-learning takes 1 hour (50 minutes each) and costs EUR 37.50. The individual modules are deepened by learning questions. At the end of the course, a 10-question test must be completed. After passing the final test (70%), you can download a course certificate that you can use as proof of your professional development.
